Virginia Spine Institute

VSI Blog

WHAT’S GOING ON UNDER THE ROOF AT VSI?


As the practice administrator at the Virginia Spine Institute (VSI) I wear many hats during the course of a typical workday. I have to say, one of my favorite aspects of my position is the interaction I have with our patients. In fact, this is one of the most rewarding aspects of my job; to hear inspiring stories of how our patients achieve ‘pain free living’ and regain hope for the future. I also take the opportunity to solicit feedback on their experience to better identify areas of improvement for VSI.

I’ll give you an example.  Last week a patient requested to speak with me after her appointment.  When I stepped out of my office, I was greeted by a very kind woman who wanted to personally express her gratitude for the excellent care and service she was receiving since becoming a patient.  She stated that she had been to all sorts of doctors, searching to find one that could get to the root of her pain and return her to a pain free lifestyle.  She expressed her gratitude for discovering VSI as she feels her prayers have been answered.  It was music to my ears to hear her go on about the expertise our physicians possess paired with a practice that truly cares for their patients. She made it clear that she will continue to drive more than an hour one way because she knows she is receiving the best care. Hearing her accolades gave me goose bumps. Her feedback is reinforcement to the endless hours of hard work that goes in to cultivating a dynamic business model and compassionate culture for our patients and coworkers which shows them we truly care.

This is also evident in the structure of our business…

VSI is the only practice in the Mid Atlantic to provide the most comprehensive spinal health care, all under one roof.  Furthermore, we continually hear from our patients (and believe it or not, from some who aren’t even patients) how they appreciate the convenience of the all under one roof model; providing them with a higher level of coordinated care between specialists. A few days ago I had a meeting with an outside business associate who had never been to our office. He said that from the moment he stepped off the elevator he was shocked at what VSI has to offer – and in his words, “all in one location.”  He recapped his experience living though back pain and receiving treatment and testing from various centers. He went into great detail about how he bounced from facility to facility (all while in a great deal of pain) across town getting his consultation, several physician appointments, x-rays, MRI, EMG, surgery, and then finally physical therapy.  I was exhausted just listening to his journey.  He realized that all of the care he needed, he would have received right here, under one roof. I was flattered as he referred to VSI as the “Mecca” of spinal health care!

I am grateful to be a part of an organization which strives to new heights to provide the best quality in spinal health care with the highest level of patient efficiency and convenience.

What aspects of the VSI experience have been most valuable to you?


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