Virginia Spine Institute

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Patient Care Representative (Reception)

Job title:Patient Care Representative (Reception)
Posted on:06/10/2013

Company Information

Company:Virginia Spine Institute

Job Description

We are looking for full-time or part-time availability.

Serves patients and visitors by greeting, welcoming, and directing them appropriately; notifies company personnel of patient arrival; maintains security and telecommunications system.

Essential Job Responsibilities:

  • Responsible for making exceptional first impression on new patients and providing a cordial welcome to returning patients in person or on the telephone.
  • Greet patients, execute check-in/check-out procedures, explain patient process and paperwork throughout relationship with patient.
  • Schedules patient appointments and confirms appointments over the phone with patients.
  • Maintains security by following procedures; monitoring visitors and schedule.
  • Contribute to team effort by being ready to fill-in at any position as needed within the Front Desk.
  • Responsible for collecting co-payments and any prior balances from patients.
  • Handles dictation from each patients visits.
  • Distributes faxes that come in through our main fax line.
  • Prepares charts 2 days in advance of a patient appointment.
  • Generate and maintain clear, concise and accurate records and files.
  • Vigilantly maintain cleanliness and safety of check-in/check-out area.


  • Completed at least 2 years of college and/or have 3-5 years of reception or administrative assistant experience.
  • Strong knowledge of Microsoft Office.
  • Conscientious, thorough and precise particularly with details, stable, tolerant and supportive.
  • Able to give constructive feedback on how to make the department better.
  • Take change well and with a positive attitude.
  • Friendly, respectful and cooperative with co-workers.
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