W
e at the
Virginia Spine Institute
are concerned about the quality of experience that is provided to all our patients. This questionaire lets us know how you, our most valued asset, feel about your overall spinal care experience. Our goal is to continually assist you with the best spinal care available today.
1. About You
(All information is optional)
Name:
Age:
Sex:
Male
Female
Street:
City:
State:
Zip:
Email:
2. General Info
a. Who is your regular doctor:
Dr. Schuler
Dr. Hasz
Dr. Subach
Dr. Nguyen
Dr. Kancherla
b. How long have you been a patient at VSI?
New patient
Less than 6 months
6 months - 1 year
1 - 2 years
2 - 3 years
Over 3 years
c. How were you referred to VSI?
Friend
Relative
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Internet
Physician Referral
Doctor Referral Service
Yellow Pages
Other
3. Office
a. The convenience of of our office location is:
Poor
Fair
Good
Very Good
Excellent
b. The length of time you waited to get an appointment was:
Poor
Fair
Good
Very Good
Excellent
c. The comfort of the waiting room is:
Poor
Fair
Good
Very Good
Excellent
d. The length of time in the waiting room was:
Poor
Fair
Good
Very Good
Excellent
e. The length of time waiting in the examining room was:
Poor
Fair
Good
Very Good
Excellent
4. Physician Care
a. The doctor's interest in your health is:
Poor
Fair
Good
Very Good
Excellent
b. The doctor's advice about your specific spinal condition is:
Poor
Fair
Good
Very Good
Excellent
c. Amount of time the doctor spends with you is:
Poor
Fair
Good
Very Good
Excellent
d. The treatment and progress of your condition is:
Poor
Fair
Good
Very Good
Excellent
5. Physician Assistant Care
a. The PA's interest in your health is:
Poor
Fair
Good
Very Good
Excellent
b. The PA's advice about your specific spinal problem is:
Poor
Fair
Good
Very Good
Excellent
c. The amount of time the PA spends with you is:
Poor
Fair
Good
Very Good
Excellent
6. Office Personnel
a. The customer service skills of our front office personnel are:
Poor
Fair
Good
Very Good
Excellent
b. The courteous manner in which your phone calls are handled is:
Poor
Fair
Good
Very Good
Excellent
c.The overall service provided by the front office personnel is:
Poor
Fair
Good
Very Good
Excellent
7. General Satisfaction
a.The visit overall was:
Poor
Fair
Good
Very Good
Excellent
b. The chance of recommending your family and friends to us:
Poor
Fair
Good
Very Good
Excellent
8. Comments:
V I R G I N I A S P I N E I N S T I T U T E 2 0 0 5 ©
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