Virginia Spine Institute (VSI), the leading concierge spinal healthcare practice in the Washington D.C. metropolitan area, is seeking a Registered Nurse to join our award-winning team. This highly compassionate individual will deliver professional and holistic care in an outpatient setting and will be responsible for patient safety and care pre, intra and post-procedure. The RN will work side by side with providers to deliver an exceptional patient experience.
Essential Job Responsibilities
- Responsible for overall care and comfort of patients before, during, and after procedures
- Establishes and maintains intravenous access
- Administers intravenous medication including moderate sedation and antibiotics
- Demonstrates ability to handle emergency situations in a prompt and professional manner
- Prepares and organizes the sterile field for each procedure by ensuring all required equipment and supplies are present
- Prepares the procedure site by cleaning the area and draping the patient
- Assesses, monitors, and charts vital signs and stability of patients during the procedure – reports changes and concerns to physicians
- Collaborates with physicians about patient care and treatment plan
- Prepares patients for discharge and provides patient education and discharge instructions
- Cleans and sterilizes surgical tools by utilizing the autoclave
- Records and monitors crash cart and controlled substance inventory counts
- Prepares procedure charts and accurately documents all clinical related work
Job Requirements
- Graduate of an accredited BSN program and holds an active RN license in the state of Virginia
- Minimum of two years of nursing experience with knowledge of the sterile field
- BLS certification required ACLS/PALS preferred
- Skilled in venipuncture and obtaining IV access
- Operates professionally and efficiently in a busy and highly dynamic environment
- Exhibits empathy and compassion toward patients
- Ability to collaborate within a team setting and work with minimal supervision
- Excellent organization skills with the ability to handle multiple tasks at a time
- Adept at learning new skills, reliable and adaptable
Physical Demands
This position requires intermittent physical activity, including standing, walking, bending, kneeling, stooping, and crouching as well as minor lifting and supporting of patients.
Position Type/Expected Hours of work Monday – Friday, 9AM – 5PM – NO WEEKENDS!
To apply: Email resume and cover letter to [email protected].
Virginia Spine Institute (VSI), the leading interdisciplinary spinal healthcare practice in the nation, is seeking a Medical Scribe to join our medical team. This role will support two of our non-surgical physicians including accompanying them during office visits and documenting patient encounters.
This is a full-time position at our Reston office suite. The position offers competitive pay, full benefits, a 401k plan with a company match, and three weeks of paid time off. The ideal candidate will be detail-oriented, able to work independently as well as with a team, and will be enthusiastic about delivering unparalleled patient care.
Essential Job Responsibilities
- Accompany physician into the patient examination room to transcribe history and physical exam
- Document accurately the physician’s encounter with the patient and others present
- Document all proper diagnoses and symptoms as well as follow up instructions and prescriptions as dictated by the physician
- Transcribe patient orders including laboratory tests, radiology tests, medications, etc.
- Document any procedures performed by the physician
- Other duties as assigned
Job Requirements
- Minimum of six months experience as a medical scribe
- Experience in eClinicalWorks required
- Strong written and verbal communication
- Establish and maintain effective working relationships with physicians, staff, and management
Virginia Spine Institute (VSI), the leading multidisciplinary spinal healthcare practice in the Washington D.C. area, is seeking a Physician Assistant to join our non-operative team. For 30 years, VSI has provided the best quality spinal health care, improving the lives of over 100,000 patients. We provide a robust offering of comprehensive services to our patients all in our convenient Reston, VA location.
Responsibilities of the position include, but are not limited to, initial patient exams, follow-up appointments, and performing a variety of joint and trigger point injections. The position allows you to work very closely with physicians who are on the forefront of non-operative care, while offering the opportunity to have your own schedule.
Candidates must be certified by the NCCPA and licensed in the state of Virginia. Orthopaedic or PM&R experience is preferred, but we are happy to train the motivated candidate. We are looking for an individual who truly cares about their patients, exhibits a strong commitment to excellence, and has a desire for continued growth and learning. The ideal candidate will be an empathetic listener who takes initiative, enjoys and thrives in a fast paced environment, and is able to work independently as well as a part of a high performing team.
This position offers an excellent compensation package, including a rewarding incentive structure, full benefits, 401K plan with a company match, paid PTO and CME time, and more! This is an exciting opportunity to work with some of the best physicians in their field, in a well-established, growing practice. We promote a best in class, team-oriented work environment.
Accolades
National Spine Health Foundation Center of Excellence
Great Place to Work (Washingtonian Magazine)
Great Place to Work (Washington Business Journal)
Top Doctors (Washingtonian Magazine)
Top Doctors (Northern Virginia Magazine)
If interested, please submit your cover letter and CV to [email protected].
The Medical Billing Specialist is responsible for all aspects of the organization’s revenue cycle, including claims submission, coding, payment posting, denial management, and account receivables follow-up. This position requires a candidate with a strong medical billing background as well as exceptional customer service skills and phone etiquette. This is a full-time position working out of our Reston, VA office, and reporting to the Director of Billing.
Essential Job Responsibilities
- Manage insurance accounts receivable, including timely, follow up of denied claims, contacting insurance companies for the status of claims, and preparation of appeals.
- Manage patient accounts receivable, including corresponding with patients to resolve account inquiries and establish payment plans. Prepares accounts for an external collection agency.
- Prepare claims for submission including charge entry and submission of electronic and paper claims.
- Identify trends in denials and opportunities for improvement in the billing process.
- Provide an excellent standard of customer service when communicating with patients to resolve all inquiries regarding billing, outstanding balance, or overall account status.
- Responsible for reviewing patient records, including operative reports and procedure notes, for correct coding, appropriate documentation, and compliance with industry guidelines and standards.
Job Requirements
- Bachelors degree in business or related field, post-graduate degree preferred
- 1-3 years of billing experience in the health care industry
- Candidate should be familiar with HCFA 1500, UB 92, CPT, and ICD coding rules
- Solution-oriented problem solver, helpful and strong organizational skills
- Preferred experience in physician billing with an emphasis on collections
- Proficient with oral and written communication, articulate, professional, and friendly
The Staff Accountant performs a variety of duties such as reconciling accounts, maintaining the general ledger, preparing financial reports, and assisting with various analysis and ad hoc support. This is a full-time position working out of our office in Reston, Virginia and reports to the Accounting Manager. The role offers a hybrid schedule of three days in office and two days eligible for telework. Only local candidates able to commute to the office will be considered.
Essential Job Responsibilities:
- Reconciliation and input of all receipts to ensure timely postings to the general ledger (includes reviewing receipts daily to ensure all front desk, credit card, insurance, lockbox, and cash payments reconcile with EHR system)
- Perform various daily, weekly, monthly, and annual tasks to include general ledger maintenance, account analysis, accounts payable, bank reconciliations, journal entries, etc.
- Responsible for credit card reconciliation and management
- Perform monthly balance sheet and intercompany account reconciliations and variance analysis
- Support monthly and year-end close, including assisting with annual review requests
- Maintain financial and accounting systems sufficient to meet the needs of the organization
- Establish strong lines of communication with employees and manager
Requirements:
- Bachelors’ degree in accounting required
- One to three years of experience in accounting
- Experience with QuickBooks and advanced Excel skills
- Attention to detail, deadline-oriented, knowledgeable of GAAP and tax
- Exceptional time management skills and strong data entry management skills
- Excellent organization and planning skills
The Patient Acquisition Specialist is an integral member of the marketing team and serves as the first impression for new patient prospects who are seeking an initial consultation with one of our physicians. To be successful in the role this outgoing professional will quickly connect with the caller and build rapport while conveying the benefits of our practice, displaying empathy, and converting inquiries into new patients.
This role plays an integral role in new patient acquisition for this dynamic, fast-paced concierge medical practice. This position provides an opportunity to represent the practice brand, learn about medical conditions and procedures, and collaborate with the medical team.
ESSENTIAL JOB RESPONSIBILITIES:
- Provide a polished, professional phone experience for new patient prospects.
- Display exemplary customer service that reinforces our concierge model, luxury brand, mission, and core values.
- Ability to quickly build trust and rapport with the caller and apply sales tactics in order to make the conversion.
- Responsible for coordinating all aspects of scheduling initial consultation: setting expectations on the process, pairing with an appropriate doctor, detailing insurance coverage, discussing financials, and addressing questions and concerns.
- Effectively cross-sell other services within the practice.
- Listen attentively, display empathy, and act in a solution-oriented manner, all while fulfilling the caller’s requests while following practice procedures.
- Detail-oriented ability to meticulously complete required documentation and follow-up protocols.
- Anticipates the needs of the caller and creative problem-solving.
- Ability to effectively multi-task; answering phones and carrying on an engaged conversation, all while simultaneously entering data into two software platforms.
- Collaborates as part of a team and effectively works across departments where necessary; also has the ability to manage and prioritize work independently.
KEY ATTRIBUTES:
- Creative Problem Solving: Swiftly assesses an atypical situation and is able to piece together an innovative solution that delights the caller while abiding by practice policy.
- Detail-Oriented: Whether it is in the spoken word, keen listening skills, or data/documentation, the candidate must have a knack for recognizing and documenting key details.
- Closing Ability: Being able to end each phone conversation with confirmed satisfaction and with the customer feeling that everything has been taken care of.
- Clear Communication Skills/Ability to Use Positive and Confident Language: Efficiently and effectively communicates practice information, scheduling details, insurance coverage, and financial information. Polished, positive delivery is essential for desired conversion rates.
- Perceptive: Because of the phone-based nature of this position, one must be naturally suited to read the caller’s emotional state/personality/patience over the phone and match their tone, pace, and style.
- Flexibility: Goal-oriented and eager to learn new skills, understand policies and adapt processes as the practice and role evolve.
- Emotional Intelligence: Listening intently to callers and anticipating their needs/reading between the lines is critical for the success of this role.
- Agility: Ability to swiftly toggle between software systems while actively engaging in conversation and inputting accurate data. Sales, customer service, or phone-based experience preferred; Spanish speaking is a plus.
– Prior medical office experience is not required.
Virginia Spine Institute (VSI), the leading multidisciplinary spinal healthcare practice in the Washington D.C. metropolitan area, is seeking a Patient Care Representative to join our reception team. This role is responsible for managing the patient experience and ensuring that VSI’s standards of excellence are carried over into every patient interaction; whether in-person or over the phone. Serving as a first point of contact, the Patient Care Representative plays an integral role in establishing and maintaining patient relationships. With every positive patient interaction, the Patient Care Representative is contributing to VSI’s sustained success and making a difference in our patients’ lives.
This is a full-time position working out of our Reston office. The position offers competitive pay, full benefits, 401k plan with a Company match, and three weeks of paid time off. The ideal candidate will be detail oriented, able to work independently as well as with a team, and will be enthusiastic about delivering unparalleled patient care.
Essential Job Responsibilities
- Responsible for making exceptional first impression to new patients and providing a warm welcome to returning patients in person or on the telephone.
- Greet patients, execute check-in/check-out procedures, and explain patient process and paperwork throughout relationship with patient.
- Schedule patient appointments and confirm appointments over the phone with patients.
- Maintain security by following established procedures; monitor visitors and schedule.
- Responsible for collecting patient payments.
- Ability to handle a high volume of phone calls with customer service excellence.
- Generate and maintain clear, concise and accurate electronic records and files.
- Ensure cleanliness and safety of the environment.
- Ability to work proficiently at any front desk position as needed.
- Other duties as assigned.
Job Requirements
- Completed at least 2 years of college and/or have 3-5 years of reception or administrative assistant experience
- Strong knowledge of Microsoft Office and Google platforms
- EMR experience is a bonus
- Organized multi-tasker; process-focused and internally motivated
- Conscientious, supportive, stable, patient, thorough and precise; pays attention to details
- Able to utilize creative problem solving when confronted with difficult situations
- Friendly, respectful and cooperative with co-workers; a team player
- Operates calmly and efficiently in a highly dynamic environment
- Exhibits empathy and compassion toward patients; driven to go well beyond what is ‘expected’
- Strong written and verbal communication skills; conceirge phone etiquette
A VSI Medical Assistant is a talented and empathetic health care professional who works as a part of our nationally recognized team to provide the highest quality care to our patients. As a concierge practice, each team member is expected to deliver elevated care for our patients and work collaboratively with our medical team and support functions. The VSI Medical Assistant directly assists the physicians and physician assistants while keeping patient satisfaction a top priority.
Job Requirements
- The ideal candidate must possess superior customer service skills and enjoy being a part of a dynamic team; must be able to prioritize, multi-task, and work at a fast pace, all with a smile and a cheerful disposition. Words to best describe successful individuals in this role: strong work ethic, caring, empathetic, cooperative, supportive, service-oriented (“How can I help you?”), clear communicator, detail-oriented.
- A college degree is preferred.
- Training is provided.
Essential Job Responsibilities
- Assist physicians and physician assistants with preparing patients for examinations and procedures.
- Greet and escort patients to exam rooms, obtain and document patient history and chief complaint, and prepare them for the office visit.
- Prepare all medication prescriptions, physical therapy orders, diagnostic testing orders, and others in accordance with the physician’s direction.
- Provide patient education with regards to office policies, medications, management of disease, home treatments, and special diets using appropriate medical terminology as directed by the physician.
- Respond to patient phone calls and assist with their needs.
- Calling prescriptions into the pharmacy for the physician.
- Obtain any necessary insurance authorizations for the patient’s treatment.
- Exhibit appropriate and professional legal and ethical conduct.
- Maintain supplies, equipment, stocking, and sterilizing instruments ensuring work cores and patient rooms are presentable.
- Practicing OSHA safety standards.
- Acquire data from patients for studies in which they may be enrolled
- Other duties as assigned
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