Privacy Policy

Site Disclaimer

Any use of this website or the information contained in the website is at your own risk. Virginia Spine Institute, P.L.C. (“VSI”) will not be responsible for the consequences of your decision to utilize the information contained in this website.

The medical information provided in this site is for educational purposes only, it is neither intended nor implied to be a substitute for professional medical advice tailored to your personal situation. Always consult your physician or healthcare provider prior to starting any new treatment or with any questions you may have regarding a medical condition.

Privacy Policy

VSI is committed to the right to privacy for our patients and website visitors. When a person visits our website we may collect and track data from our site’s server. This information helps us to improve upon the content provided on our site. Examples of information collected may include how long you spend on our site, your IP address, the pages you visit, your browser and operating system types and the name of your Internet service provider.

Our website provides the capability to request information online. To process your request, we may require that you provide us with personal identifying information. All information collected is held in complete confidence. It is our policy not to share the information with third parties for any reason, unless legally required to do so or as necessary to process your requests.

The following is our information gathering and dissemination practices for this website:

  • Information collected is never sold, rented, loaned — or the like — to any third-party for any reason other than to process any request you make or to carry out any transactions you authorize.
  • Your IP address is used to help identify you and your shopping cart.
  • Our site may use cookies or similar technology to track your shopping cart.
  • Our site use forms for customers to request information, products, and services.
  • We may collect visitor contact information, including e-mail addresses and financial information (like their credit card numbers). 
  • Contact information from the order form is used to send orders to customers. Contact information is used for communicating with our customers on order-related issues. Occasionally, we may send mailings through the U.S. Postal Service to the address a customer provides. If you wish not to receive these mailings, please notify us by mail at: Virginia Spine Institute, P.L.C. 11800 Sunrise Valley Drive, Reston, VA 20191.
  • All information submitted is considered confidential in nature and will not be disclosed to anyone except as a result of legal process or compulsion such as a subpoena.  

Secure Method of Transmission

We use state-of-the-art technology to encrypt your financial information before it is sent. This sophisticated system scrambles your financial data as it travels from your computer to our website.  This makes it useless to anyone but Virginia Spine Institute, P.L.C.

If you have any questions about our privacy policy or our use of information gathered through our website, please contact us.

Return and Refund Policy

All transactions processed on VSI’s Online Bill Payment system are eligible for a refund if the patient would like to cancel a payment. To request cancellation of a payment, please contact our patient financial services department at (703) 709-6512.

Please allow 30-45 business days for a refund to be issued for a transaction processed through VSI’s Online Bill Payment system. If you have any questions about refunds please contact (703) 709-6512 to speak to our patient financial services department.